1. Introduction
JBP Law (“we”, “our”, “us”) is a Sydney criminal defence law firm based in Parramatta, NSW. We are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations under the Legal Profession Uniform Law (NSW).
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information. It applies to all interactions with JBP Law, including through our website (jbplaw.com.au), contact forms, telephone, SMS, email, social media, and in-person consultations.
2. Information We Collect
The types of personal information we may collect include:
2.1 Identity and Contact Information
- Full name
- Phone number (mobile and/or landline)
- Email address
- Residential or postal address
- Date of birth
2.2 Legal Matter Information
- Details of charges, allegations or legal issues
- Court dates, court locations and case numbers
- Police facts sheets and evidence material
- Character references and supporting documentation
- Correspondence with police, prosecutors and courts
2.3 Financial Information
- Payment details (processed securely via third-party payment providers)
- Billing records and invoices
2.4 Sensitive Information
In the course of providing legal services, we may collect sensitive information including health information, criminal record details, and information about your cultural or ethnic background. We only collect sensitive information where it is reasonably necessary for your legal matter, and with your consent or as otherwise permitted by law.
2.5 Website and Technical Information
- IP address, browser type and device information
- Pages visited, time on site and referring sources
- Cookies and analytics data (see Section 9)
3. How We Collect Information
We collect personal information:
- Directly from you, when you submit a form on our website, call or email us, attend a consultation, or provide documents in connection with your matter
- From third parties, including courts, police, the Director of Public Prosecutions, co-accused representatives, witnesses, medical professionals and other legal practitioners involved in your matter
- From publicly available sources, including court lists and published judgments
- Automatically through our website via cookies and analytics tools
Where we collect information from third parties, we will notify you where practicable and as required by law.
4. Purpose of Collection and Use
We collect and use personal information for the following purposes:
- Providing legal advice, representation and related professional services
- Responding to your enquiries and assessing your matter
- Communicating with you about your legal matter via phone, email and SMS
- Sending appointment reminders, case updates, court dates and administrative notifications
- Preparing court documents, submissions, briefs and correspondence
- Engaging barristers, experts and other professionals on your behalf
- Processing payments and managing billing
- Complying with our legal, regulatory and professional obligations
- Improving our services, website and client experience
- Internal record-keeping and conflict checking
5. SMS and Electronic Communications
Where you provide your mobile phone number and consent to receive SMS communications, JBP Law may send you text messages relating to your enquiry, legal matter, appointment reminders and administrative updates.
SMS communications from JBP Law are not marketing or promotional in nature. Messages relate to your enquiry or legal matter only.
- Message frequency: Varies depending on your matter (typically 1–10 messages per month)
- Opt out: Reply STOP to any message, call 1800 527 529, or email enquiry@jbplaw.com.au
- Help: Reply HELP to any message or contact us using the details in Section 13
- Costs: Standard message and data rates may apply as charged by your mobile carrier
Your consent to receive SMS is voluntary and is not a condition of engaging our legal services. You may opt out at any time without affecting our representation of you.
6. Disclosure of Information
We do not sell, rent, trade or share your personal information with third parties for marketing or advertising purposes.
We may disclose your personal information to:
- Barristers, senior counsel, expert witnesses and other professionals instructed in your matter
- Courts, tribunals and regulatory bodies as required by law or in the conduct of your matter
- The Director of Public Prosecutions or NSW Police as part of pre-trial negotiations or disclosure obligations
- Our professional indemnity insurer, the Law Society of NSW or the Legal Services Commissioner (if required)
- Third-party service providers who assist in operating our business, including IT, cloud hosting, payment processing, client relationship management (CRM), and communications platforms, subject to strict confidentiality obligations
- Government bodies or law enforcement agencies where required or authorised by law
All disclosures are made in accordance with our obligations under the Legal Profession Uniform Law (NSW) and applicable privacy legislation.
7. Solicitor-Client Privilege and Confidentiality
Information you share with us in the course of obtaining legal advice is protected by solicitor-client privilege and professional confidentiality obligations. We will not disclose privileged information without your informed consent, except where required by law.
Please note that SMS and email are not fully secure communication channels. Where a matter involves particularly sensitive or privileged information, we may recommend communicating via secure methods. If you have concerns about how we communicate with you, please let us know and we will accommodate your preferences where possible.
8. Storage and Security
We store personal information using a combination of physical and electronic security measures, including:
- Encrypted databases and secure cloud platforms
- Access controls and authentication protocols
- Secure document management systems
- Staff training on privacy and data handling obligations
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by our legal, professional and regulatory obligations. Legal files are retained in accordance with the Law Society of NSW record-keeping guidelines.
9. Cookies and Website Analytics
Our website uses cookies and third-party analytics tools (including Google Analytics) to collect non-personal data about website usage. This includes pages visited, time spent on site, referring sources, browser type and device information.
This data is used to improve our website, understand how visitors use our services, and optimise user experience. Cookies do not identify you personally. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
10. Third-Party Links
Our website may contain links to third-party websites, including court websites, government agencies, legal aid services, and social media platforms. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing personal information.
11. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct personal information that is inaccurate, out of date, incomplete or misleading
- Withdraw consent to receive SMS or other electronic communications
- Request deletion of personal information where we are not required by law or professional obligations to retain it
- Make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within a reasonable time, and in any event within 30 days.
12. Complaints
If you believe we have breached your privacy or handled your personal information inappropriately, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
- NSW Privacy Commissioner — ipc.nsw.gov.au
13. Contact Us
JBP Law
100 George Street, Suite 4, Level 5, Parramatta NSW 2150
Phone: 1800 527 529
Email: enquiry@jbplaw.com.au
Website: jbplaw.com.au
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or regulatory guidance. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.
